Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at renpengcheng050701@outlook.com. Please note that returns will need to be sent to the following address: Building 1, 6F, Weishi Science Park, Xiamen, Fujian 361100, China

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at renpengcheng050701@outlook.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at renpengcheng050701@outlook.com.

Return Policy

All return requests must be submitted by contacting our support team to obtain official RMA authorization. Please do not ship any items back to us without receiving prior written approval. Any items returned without prior approval will not be eligible for a refund.
Any issues regarding damaged or missing merchandise must be communicated to us within 7 calendar days of delivery. If notification is not received within this 7‑day window, we will not be held responsible for any damage or loss.

1. CANCELLING OR MODIFYING AN ORDER BEFORE SHIPMENT

  1. If you would like to modify or cancel your order, please submit your request within 24 hours of placing your order via email renpengcheng050701@outlook.com or official website live‑chat. Requests for modification or cancellation submitted after 24 hours may not be granted. If approved, additional handling fees may apply.
  2. For custom‑spec orders, returns and modifications are highly unlikely to be approved 24 hours after order placement. Custom‑spec orders include custom‑built rims, upgraded hubs, upgraded spokes, custom decals, decal‑free versions and other personalized configurations.
  3. If you wish to cancel your order before it has been shipped, please notify us by email renpengcheng050701@outlook.com or website live‑chat. Please note that in some circumstances your order may already have been dispatched before you receive our reply.
  4. Once an order has been handed over to the shipping carrier, it cannot be cancelled or modified.

2. DAMAGED OR MISSING PRODUCT

  1. Please carefully inspect the delivery package upon arrival before signing for receipt. If obvious outer‑package damage is visible, take clear photos and refuse acceptance of the parcel. Within 7 days of delivery, send photos of the damaged package and goods to us via email renpengcheng050701@outlook.com or live‑chat support.
  2. If you file a claim with the shipping carrier, you will receive a claim reference number. Please forward this number to us for delivery‑issue tracking purposes.
  3. If you have already signed for the package and discover product damage after opening, please contact us within 7 days of delivery. After receiving return approval, send the goods back to us within 30 days of the delivery date.
Within 10 business‑days after we receive the returned goods, we will verify the root cause. We will then contact you regarding full refund or replacement options. If a refund is issued, funds will be returned to your original payment account.

3. RETURNS NOT RELATED TO THE CONDITION OF THE PRODUCT

We hope you enjoy your purchase. If the product you ordered does not meet your expectations for any reason, returns are permitted subject to the limitations listed below.
Contact us via website live‑chat or email renpengcheng050701@outlook.com within 30 calendar days of delivery to initiate a return request. Do not ship items back without prior RMA approval.
You will be responsible for original outbound shipping cost, return shipping cost, and all associated taxes, duties and customs fees.

We do NOT provide US domestic return shipping labels; buyers arrange shipment back to China on their own.
Refund will be processed within 10 business‑days after we receive and inspect the returned product.
Import duties, taxes and customs fees incurred during original import will not be refunded even if the product is returned to China.
Your order will not qualify for return if any of the following apply:

‑ The product has been used, installed or ridden

‑ Original product packaging is damaged or incomplete

‑ The product itself has scratches, dents or other damage

‑ The product is not in full resalable condition

‑ Returned goods are never received by our warehouse

‑ More than 30 calendar days have passed since delivery

‑ Valid proof of purchase cannot be provided

‑ Item is limited‑edition / promotional stock or discontinued model

4. SUSPECTED MANUFACTURING DEFECTS

If you suspect a manufacturing defect occurs within our warranty coverage period, please contact our support team to start a service claim. Please refer to our Warranty Policy for full coverage details:

‑ Carbon rim: 2‑year limited warranty

‑ Hubs & spokes: 1‑year limited warranty

‑ Wearable components: 6‑month limited warranty

5. REFUND PROCEDURE

If your returned product meets our return standards, we will contact you within 10 business‑days to confirm refund amount and process the refund to your original payment method.
Banks may require extra processing time for funds to show in your account. If we confirm refund issuance and you observe a delay, please first contact your bank. If funds are still not received 7 days after our refund notification, please reach out to our support team via renpengcheng050701@outlook.com.
If returned goods fail our return inspection, the return will be rejected and the goods will be shipped back to you. In this scenario you are responsible for all return‑shipping expenses.
Please note: refund amounts do not cover intermediate bank transfer charges or foreign‑exchange rate fluctuations. Any bank fees incurred during remittance shall be borne by the customer.
In cases of our order‑processing error such as wrong‑item shipment, we will cover the return‑shipping cost.
During large‑scale sales events, return‑processing timelines may be adjusted. Please review event‑page information for updated terms.
For any questions about products or after‑sales service, please read our Warranty Policy page. You can also reach our team by email renpengcheng050701@outlook.com or website live‑chat.